To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If there’s any sort of issue regarding your eBay refund, you can either: If you and the other party couldn’t reach an agreement within three business days, eBay will have to step in and make a decision. Check my request status. If you disagree with eBay’s decision after their customer service mediated in the case, you have the right to appeal it up to 30 days after the resolution. Are there certain things in your life that you would like to take care of, but you don’t have the know-how or lack the time or resources to do so? eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. Either way, you’re covered by the eBay Money Back Guarantee. Get help with an item that hasn’t arrived. Find the item you'd like our help with. We will solve this issue within 24 hours. 13 min article; Return postage for buyers. Yes: In-person: No. What Is the Average eBay Money Refund Time? Check the status of your return or missing item request. We have helped over 300,000 people with their problems. If they make an ‘item not received’ request, you’d need to issue a full refund through the request itself. The first is to respond to a buyer's request for a return. To request the full amount of what you paid, do the following: If you’re unable to agree on a compromise with the seller, eBay will mediate between the two of you. If you need to get a refund for an item that you purchased with a gift card, you will have to go through the general eBay refund process. eBay’s Refund Policy. Hello - I have a buyer that purchased a New with Tags baby dress and wants to return it because she says it has dog hair on it. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I opened a refund request the seller agreed but said I needed to close it for them to give the refund so I did, I think I trick, what can I do now. Buyer wants partial refund, refusing request to return sale item. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Why is there no help for the seller and always for the buyer? You’re automatically enrolled in the program at no extra charge. If it's been less than 3 days since you opened the request, give the seller more time to get in touch. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund ... blocking buyers from requesting returns or refunds on eBay, blocking buyers from opening claims, the loss of eBay Money Back Guarantee coverage, and account suspension. If your item hasn’t arrived, you can let the seller know and they’ll have to either send a replacement or give you your money back. Select the item or transaction in question, Explain to the seller why you’re unhappy with the received goods. Just as a heads up, once you cancel a refund request, you can no longer reopen it, and thus are no longer eligible for eBay Buyer Protection at all (I confirmed this with eBay customer service). 134 Views Once you’ve let the seller know there’s an issue, they have 3 business days to make things right for you. If you do not do so then eBay will probably refund and allow the buyer to keep the item on the basis that you do not want it back. However, in his dispute i sent him screen shots of the listing highlighting all of the areas he claims were not in the description. No: Letter : No. In order to request an appeal, you’ll have to provide additional details for us to take into consideration, such as photographs showing what’s wrong with the item. Equipped with the necessary information, DoNotPay will contact your bank and request the return of funds from the vendor. A. Skip to main content. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. Learn More Buying a Vehicle or Business Equipment on eBay? However, the buyer told me that she has not received the item even though the status of tracking is delivered. If you’re not happy with our decision, and you have extra information you’d like us to consider, you can appeal. Built on the back of world-class artificial intelligence technology, and described as the world’s first “robot lawyer,” DoNotPay is dedicated to solving the minor (and not so minor) issues and inconveniences that you are struggling with every day. Provide additional information and evidence as to why the case should be reassessed and solved in your favor. Provide additional information and evidence as to why the case should be reassessed and solved in your favor. The seller will also pay for return postage.. What to do when a buyer doesn't pay. eBay should get in touch with you within 48 hours of receiving the appeal. The seller will then refund the buyer a part of the cost, i.e., issue a partial refund. You’ll be able to check on the status of your request during that time, and if the seller accepts your return, you might then need to ship the item back. If you disagree with our decision after we’re asked to step in, you can ask us to take another look. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Yes. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. Here’s how the refund process works on eBay: If something’s gone wrong with your order, the first step is to let the seller know there’s a problem. Resolving buying problems. If you prefer, DoNotPay can also contact the merchant (in this case, eBay) on your behalf and demand a refund. ">Appeal Parking Tickets in Any City. I expect a refund ASAP.” The refund processing time will depend on your payment method: A PayPal refund may take from three to five business days to go through A credit card refund could take up to 30 days to process, depending on the card provider How to Check the Status of Your eBay Refund Request Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. How to handle a return request as a seller You can choose whether to accept returns if a buyer changes their mind about a purchase. Return an item for a refund If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. It didn't even fit in the laptop. Dear Ebay, I just refunded Ebay buyer a purchase cancellation refund request for ebay item The full purchase price refund of $199 AUD was paid back to the purchaser from my existing Paypal balance. eBay refund request I have a buyer on eBay requesting a refund claiming that the item is not as described. In short, the buyer is indicating they want a partial refund but do not want to return item for a full refund. However, in his dispute i sent him screen shots of the listing highlighting all of the areas he claims were not in the description. They also contain no funds, so you won’t have to pay for any service unless you choose to. Answer the questions on the resulting page and you’ll get a link to report your case. I told the buyer that I did put no refunds on my ad and that the buyer was responsible for making sure he/she is buying the correct part but I will refund you if you send it back, but Im not paying for you to ship it back. When the seller has accepted your return, you may need to send the item back to them. Customer Service ... You can shop for most things on eBay without needing an eBay account, but you’ll miss out on the benefits of being a member. the only options is full return, seller pays shipping, partial return buyer keeps item or contact buyer. If you decide to return the item, You’ll receive a date by which you should ship it back. If. If there's an open cancellation or return request, eBay Money Back Guarantee claim, or payment dispute made outside of eBay against an order, the Send refund option won't be available. Options. for your faulty purchase through eBay’s website. Just got off the phone with Ebay and very frustrated. I have no intention of paying her return post for a change of mind - but, considering she seems to know all the Ebay lingo, and the obvious false statements, Im suspicious she just went via the refund request route to try to make me pay for the return post as well. eBay Money Back Guarantee policy. Ship the original item back to the seller within five business days of requesting the replacement. If, however, the customer makes a ‘return’ request, you can open discussion and politely steer them towards an eBay partial refund. Resolving selling problems. A PayPal refund could take from three to five business days to go through, A credit card refund could take up to 30 days before your money appears in your bank account, depending on your card issuer, How to Check the Status of Your eBay Partial Refund Request. If the buyer used any other payment method, you'll have 10 days to refund them. I have sold an item online the week before last, sent and provided tracking on ebay last Wednesday. Try to work things out with the seller. If you’ve come to a standstill with obtaining your partial refund on eBay, you can look into another solution. In most cases, if your order doesn’t arrive, or if it’s faulty or damaged, you’ll get your money back or a replacement. If you've changed your mind about the item, check with the seller to see if they'll accept your return. You can access the DoNotPay app from your web browser. Yes: Email: No. Answers (1) Answers (1) Options. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If the estimated delivery date has passed, let the seller know so they can help you out. Seller wasn’t able to help? If there's something wrong with your item, you can return it to the seller for a refund or a replacement. 19,422 Views Message 4 of 8 If the item was damaged or faulty, they’re responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller’s return policy. It is, essentially, a matter of negotiation between the two parties through eBay’s Resolution Center. Report a problem with a buyer. Delegate this task to DoNotPay, and you will receive your money back soon. If an item is not as described or damaged, yes, Ebay should help with a refund. Their refund policy protects you if you haven’t received your goods, or if they didn’t match the description in the listing. The return request doesnt give that option. How eBay Buyer Protection works. I followed all procedures and wrote the correct address. I quickly went to the request case file, as I knew I had sent through several messages that would have hit the claim on the head. @glosgaz . 2 min article ; Get help if you bought as a guest. Depending on your case, and the return policy of the seller you bought your item from, the seller can respond to your return request in two general ways. If there has been a problem with an eBay purchase, the buyer might be able to settle the dispute by reaching a compromise with the seller. There are several ways you can send an item back to the seller. With more than 180 million people who use eBay worldwide and over 1 billion listings, daily refund requests are inevitable. For Vehicles. I opened a refund request the seller agreed but said I needed to close it for them to give the refund so I did, I think I trick, what can I do now Request an eBay Gift Card Refund the Harder Way. If you’ve changed your mind about the item, check with the seller to see if they’ll accept your return. Why are buyers allowed to get a refund for reasons like, "I didn't like it", It wasn't my size", I need something different". 4 min article. ... Don’t make the mistake of beginning your refund, return, or exchange request with threats. Cancelling a transaction. Why not offer a refund less the outward postage... and eBay fees that can’t be claimed back. Founded in 1995. eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. eBay Inc. is a multinational e-commerce giant headquartered in San Jose, California. The best part is that companies will have no way of telling our card from a legit one, so you’re sure to pass their check-ups and avoid being charged for unwanted subscriptions! Are they not suppose to read descriptions and ask questions? Sign in to see your requests and cases. Here is how to kickstart the process by yourself: If you decide it’s not worth sending the item back in order to receive a full refund, you can propose a partial refund as a “meet me half-way” solution. The company’s financial report revealed that in the first quarter of 2020, a staggering 1.5 billion listings had been registered on eBay. Do I need to send the item back to the seller? What to do when you don't receive your item or it's not as described. The following is the main reply from ebay. " Find answers to your returns and refunds questions. Sit back and relax while we do the work. . Emphasise that you don’t HAVE to accept a return... but you will under the circs....etc etc . Additional site navigation. To help you find the information you need, we’ve pulled together all of our useful articles about refunds on eBay. How to Request a Partial Refund on eBay on Your Own. Your requests and cases. Sometimes, there might be an issue you’re unable to resolve with the seller. The eBay return label service allows buyers to print a pre-paid postage label for sending an item back to the seller. ... you can check the status of your request … Whether there’s an issue with delivery, or if the item arrives and it’s not what you ordered, let the seller know and they’ll help resolve your issue. With a volume of transactions so massive, it’s only natural that a certain number will go wrong. The next time suspicious websites ask you to provide your banking information, fire up DoNotPay’s generator and feed them the bogus credit card number. Even if you (as a seller) don’t offer refunds, the buyer is allowed to return the goods if the sold items arrive: This is how to process a partial refund to your buyer: You can only offer a partial refund once, and the buyer can choose whether or not to accept it. You offered eBay returns, and the buyer asked for one. Skip to main content. Trying to reach a resolution is good for buyers and sellers. Your purchase may come with protection. However, depending on the payment method the buyer used, it can take up to 30 days to process the refund We'll automatically relist your item for you. How to issue a refund on eBay. The SSD in the laptop was also half the capacity listed on the website. Consider a message like this one: “I am totally unsatisfied with this item, and I demand my money back immediately. Most people don’t have sufficient access to legal help, but our app is striving to change that. Most sellers are happy to help once they know there's an issue. Most sellers are also willing to accept returns if you’ve just changed your mind. Refund request Refund request Sep 25, 2020 12:43:40 PM. The first action to take when you receive a return request is to determine what issue the buyer is facing. eBay will notify you once this happens. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. If the buyer had paid online via eBay checkout or an eBay invoice, their refund will be issued automatically. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, ... Make sure you add tracking details to your return to help protect against delays or issues in the refund process.