They want to know that you won’t freak out, throw your uniform and quit. Customer service interviews may include a number of different question types. 11. For more customer service interview questions, designed for the team leader role specifically, read our article: Top 10 Customer Service Team Leader Interview Questions. How a candidate handles a customer pointing out a well-known problem with a product or service can reveal their level of empathy and ability to communicate clearly and respectfully with an unsatisfied customer. Appeasing an irate customer is no easy task, but delighting them can be even more challenging. What customer service interview question can you expect when interviewing for a customer service job opportunity?. Employers want to make sure you can handle difficult situations with customers BEFORE they hire you. This is a good question to start with, as it will give them a chance to explain to you what their interests are and why they are particularly interested in working in this field. “Tell me about a time a customer was pleased with your service”, 16. Word-for-word answers and detailed explanations of EXACTLY what the hiring manager is looking for can be found in our Complete Guide To Job Interview Answers. How well do you work under high pressure/in high stress situations? “Describe a time when you had to interact with a difficult client. They’re asking whether you’d recommend the company. Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Get our free PDF with the top 30 interview questions to practice. But itâs also essential to a successful recruitment process. Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. You don’t need to lie and say this is your dream job…. What happened and how did you attempt to fix the situation?”, 17. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.â. But this is not the time to take the easy routeâsimply because taking this path can backfire spectacularly. So even if you’ve never worked in customer service, be ready to talk about a situation where you did more than what was expected in your job. Copyright © 2020 Career Sidekick, LLC | Privacy | Disclaimer, Top 17 Customer Service Interview Questions, The 10 Best LinkedIn Headlines For Job Seekers (Examples), Why People Fail Interviews: Top 13 Mistakes. He thanked me for my patience and told me he would tell his friends about his experience.â. Answers to all of these are in our Complete Guide To Job Interview Answers. Next, the interviewer is going to want to see if â¦ In the second section, we share Customer Service Interview Questions and Answers where you can find model answers for each question along with tips and suggestions. How did you approach things?”. What They Want to Know: Interviewers want to see how your definition â¦ They also want to make sure you won’t do anything to harm the company’s reputation, like yelling at a customer, walking out, etc. At my previous job, I helped customers with complex software products and if I didnât know an answer, I reached out to my co-workers for assistance, referred the customer to someone who could help or looked through my training manual for answers.â. If you are applying for the position of Customer Service/Customer Support, these interview questions and answers will help you prepare for you interview. Especially if you have a complex product or service, itâs much better for a customer service rep to say âI donât know, but let me find out,â than to provide potentially inaccurate information. I would also give them a timeline for a solution and make sure they felt valued by thanking them for their feedback.â. It will be the job of customer service agent to build a positive relationship with the customer. ). Knowing the best customer service interview questions to ask is a key element to finding the right rep. If you’ve never worked in a customer service role before, they might ask a similar question like, “tell me about a time you went above and beyond what was expected of you at work?”. â¦ Save my name, email, and website in this browser for the next time I comment. Whatâs One Time You Worked With a Difficult Customer and How Did You Resolve the Situation? answering the “what motivates you” interview question. That’s the general approach I’d take when answering this type of question in your customer service interview. You can say that you hope to build A+ interpersonal skills and communication skills, and you thought customer service was a great place to build that foundation. Why would you be a good fit for our company as a customer service rep? I’d recommend using this method to break down your answer into smaller pieces and tell clearer and better stories. What do you know about this company's products and services? Every companyâs customer service stack is different, but itâs an added bonus if a candidate has past experience using ticketing systems, CRMs and collaboration tools, or has the desire to learn new technologies and systems. Free interview details posted anonymously by Conduent interview candidates. The thing about hiring great Customer Support Representatives is that thereâs only so much that you can train. Review customer service interview questions before an upcoming interview! ), How many customers you served per day/week, The types of customers you served (retail customer service, business customers, etc. Prepare your customer service interview answers to the interview questions on this list: Tell me about your previous work experience in customer service. Are you preparing for Customer Service Representative Interview? Interview Questions for Technical Customer Support Jobs. Customer Service Representative Interview Questions. She said she’d be back soon to shop again.” (Result). Iâm also really interested in learning more about how automation can make the customer service process faster and more efficient.â. The key here is honesty. Don’t say “money” when you answer this question. Even with extensive training and experience, customer service representatives wonât know how to help every customer. To excel at providing thorough and enthusiastic customer service, customer service representatives must possess a talent for nurturing strong customer relationships. If you need more job interview materials, you can reference them at the end of this post. Why do you want this job? Maybe you helped them find their lost child as the store was closing. This list does not include technical or factual questions. “Tell me about a time you were under a lot of stress at work and how you dealt with it”, 12. Communicate skills are vital for any customer-facing job, so employers want to see how you explain yourself and communicate. We’ve got you covered! Give an Example/Role Play Questions. They’ll start by asking if you have any previous customer service experience, and if you do, then the hiring manager will ask a lot more about it. Here’s some further reading on answering the “what motivates you” interview question. “Give me an example where you did not meet a client’s expectations. For one, [â¦] These are questions that start with phrases like, “tell me about a time you had to ___.”. What is customer service? Use these sample Customer Care Representative interview questions during your hiring process to identify qualified candidates with strong customer service skills. Hiring managers want to know you have the skills, experience and work ethic necessary to effectively solve customer issues and increase the companyâs bottom line. Behavioral questions are very common for customer service representative jobs. The agent also needs to make sure that customerâs experience with the company is a satisfying one which helps to increase the overall reputation of the enterprise. Employers want to know what motivates you and keeps you going aside from money… especially when you interview for a difficult/stressful job like customer service representative positions. Sample Interview Questions: Customer Service Representative. They’ll judge this throughout the interview with EVERY answer you give them, too. I love talking to people from different backgrounds, finding out about their lives and helping them find solutions to their problems. Although the customer service job varies from employer to employer you can anticipate and prepare for interview questions that explore the common customer service skills and â¦ We’re going to look at 17 sample customer service representative interview questions, including the top behavioral customer service interview questions. Join 10,000+ job seekers in our email newsletter and we'll send you the 30 must-know questions, plus our best insider tips for turning interviews into job offers. This is useful for any behavioral customer service interview question. Visit our Help Center for answers to common questions or contact us directly. What does âgoodâ customer service mean to you? Task/Challenge. These jobs are DEFINITELY stressful at times. Want to work in sales eventually? method. At some point in your interview, you will have to answer a question that prods you to give an example or take part in a role play situation. So I’m going to leave you with those as well. What to look for in an answer: âTo me, customer service means identifying the root of a customerâs problem and working to find a solution that surpasses their expectations using in-depth knowledge of the companyâs service or product. Hiring the right people can make all the difference in your companyâs success, so it pays to get all the help you can. Or if you have some other experience you think is relevant even if it wasn’t exactly customer service, you can say, “no… but…” and then talk about what else you’ve done and why you feel it’d help you succeed in this customer service job. How did you make sure the customer was satisfied? Describe what customer service means to you. I’d recommend saying something like, “To me, great customer service is going above and beyond what a customer expects to make sure they have an outstanding experience and want to tell friends about how positive their interaction with our company was.”. This is another customer service interview question designed to measure your communication skills and your ability to recover when things don’t go exactly as planned. Customer Service Representative Interview Questions. Customer Service Interview Question & Answer Guide- Behavioral Interview Questions. â Customer service can literally make or break a â¦ There are 7 other behavioral interview questions that you’re very likely to hear, too, though. They’re looking to hear a story showing your ability to solve a problem/issue after your first attempt to communicate didn’t go so well. This question helps you determine whether a candidate enjoys talking to people and if they have the power to boost customer loyalty and engagement. Providing exceptional customer service is a team effort that requires constant collaboration to build a strong, positive image of the company. Can you provide an example of how you might answer the phone? What steps did you take to â¦ If you don’t have any previous customer service experience, don’t worry. Company policy only allowed me to offer the customer store credit since he didnât have a receipt. This question will let you know if a candidate is willing to jump in and help their colleagues, and if they have the ability to relay customer feedback effectively to other departments. We regularly pooled our knowledge and resources to address tricky customer complaints and handle a large amount of incoming calls during peak times. And that’s how they evaluate their customer service representatives. 11 Customer Service interview questions and answers. 6 Common Senior Customer Service Interview Questions & Answers By MyPerfectResume Staff Writer A stellar cover letter and resume are critical for helping you to get into the door, but it takes a great interview for you to have a solid chance at being selected for the position. “Tell me about a time you made a mistake at work, what happened?”, 13. “Describe a time when it was especially important to make a good impression on a client. I was voted Most Outgoing at my last job and small talk is one of my talents.â. Customer service is about the customer and the service that is offered to them. What to look for in an answer: âTeamwork is essential for success as a customer service rep. At my last job, I worked closely with a cohesive team. Take this time to highlight â¦ Employers don’t just want someone who does the bare minimum or sticks to their exact job description as a customer service representative. Question: Can you describe what you did in your previous customer service roles?. Interviewing for customer service jobs? After letting him vent, listening intently to his concerns and apologizing for the inconvenience, I helped him find a gift for his wife for the same price so he wasnât out any money. Be ready to go into detail about everything you’ve done in the past in the field of customer service. Customer Service Interview Questions and Answers: 1. Tell me about a time that you were unclear about a customerâs request. 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