Online Hotel Management System, a software system to manage all back-office operations of a hotel. Many terms are familiar, especially to experienced individuals. General ledger – A collection of accounts that the controller uses to organize the financial activities of the hotel. Distance learning – learning that takes place via satellite broadcasts, Picture Tel, or online computer interaction. The terms Front Office and Back Office are generally used to describe the parts of the company (or of its information system) that are dedicated, respectively, to the direct relationship with the client and proper management of the company.. Express check out – Means by which the guest uses computer technology in a guest room or a computer in the hotel lobby to check out. Voucher: Confirmation slip, advice notice or pre:payment instrument that is exchanged for the travel service. Full house – 100 percent hotel occupancy; a hotel that has all its guest room occupied. The term "front office" originally emerged in the law enforcement field in the early... Front Office vs. Middle Office vs. Back Office. This crossword puzzle, “ Front Office Terminology, ” was created using the Crossword Hobbyist puzzle maker Membership provides special advantages, particularly a national reservation system. Front Office Glossary 1. Atrium concept – A design in which guest rooms overlook the lobby from the first floor to the roof. Complimentary rate – A rate in which there is no charge to the guest. A Treasury of Unbearable Office Jargon by Steven Poole, to be published by Sceptre at £9.99 on 31 October 2013. Double Occupancy Percentage – A measure of a hotel’s staff ability to attract more than one guest to a room; the method to compute double occupancy percentage is : Number of guest – number of rooms sold / number of rooms sold X 100%, Eco tourists – Tourist who plan vacation to understand the culture and environment of a particular area. European plan – A rate that quotes room charge only. Medical Office Assistant-A person who primarily handles administrative but also some clinical duties in a health office. Floor limit – A dollar amount set by the credit card agency that allows for a maximum amount of guest charges. Crew Rate : Discounted rate for the crew of airlines that offer a certain volume of business throughout the year on a consistent and continuous basis. Back-office functions … Data sorts – Report option in a PMS that indicate groupings of information. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Office Clipboard: a storage area that allows the user to temporarily store snippets of information, and retrieve them later. Front Office or Front Desk of a hotel is the most important place. B. ledgers. Bottom up – A sales method that involves presenting the lest expensive rate first. Corporate guests– frequent guests who are employed by a company and receive a special room rate. Front Office Glossary [FOG 159] Room Night – A charge for a one night occupation, spanning two days from noon to noon Room Plan – A package proposal of room and meals in a single price Room Revenue Day – 12 noon to 12 noon of the next day front office terminology Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. American plan – A room rate that includes meals, usually breakfast and evening meal as well as room rental in the room rate. It is the first point of interaction between the hotel and the guests. General ledger – A collection of accounts that the controller uses to organize the financial activities … Posted by hotelterminology on April 23, 2011 in Front Office Terminology 1. The price at which the hotel rooms are sold before applying discount. Complete List of All Hotel Management Glossaries, Hotel Terms Definitions, Jargons, Lingo, … Access time – the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Convention guests – Guest who attend a large convention and receive a special room rate. Following are some common terms used in relation to the front office department −. accounting equationAssets = Liabilities + Owners Equity. Chain – A group of hotels that follow standard operating procedures such as marketing, reservations, quality of service, food and beverage operations, housekeeping and accounting. Flowchart – An analysis of the delivery of a particular product or service. Customer relationship management – A system that allows hotel managers to integrate technology to support customer service techniques that provide top-notch customer service. Cross-training – training employees for performing multiple tasks and jobs. Chain affiliations – Hotels that purchase operational and marketing service from a corporation. For most businesses, the front office is the reception and sales area of the business. Looking for HOTEL TERMINOLOGY? The "Front Office" is the teams management, this is usually the owner, general manager and other executives who are involved in organization level decisions. front office cashier is the person in front office dept. Medical software program. Average Daily Rate ( ADR ) – A measure of the hotel staff’s ability to sell available room rates; the method to compute the ADR is : Balance sheet – An official financial listing of assets, liabilities and owner’s equity. Account payable– Financial obligations the hotel owes to private and government-related agencies and vendors. Deep cleaning – A through cleaning on furniture and accessories, windows, flooring and walls. All-suite – A level of service provided by a hotel for a guest who will desire an at home atmosphere. Debit balance – An amount of money the guest owes the hotel. Front Office Terminology 1 Access time– the amount of time required for a processor to retrieve information from the hard drive; recorded in milliseconds. Float – The delay in payment from an account after using a credit card or personal check. Blocking on the horizon – Reserving guest rooms in the distant future. Global Distribution System ( GDS ) – Distributor of hotel rooms to corporations such as travel agents that buy rooms in large volume. Bank card – credit cards issued by banks, examples of which include Visa, MasterCard, JCB. accidentterm used to describe employee injuries. ACCOUNT ALLOWANCE. Customer of the hotel business being served. Front Office Terms and Terminology: A to Z abbreviation. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Current guests – Guest who are registered in the hotel. Change ), You are commenting using your Google account. ACCOUNT AGING. Group rate – Room rate offered to large groups of people visiting the hotel for a common reason. The term "Front Office" or "Front of the House" are the people who interact with customers, vendors and in general the public. Commercial hotels – Hotels that provide short-term accommodation for travelling guests. Account payable – Financial obligations the hotel owes to private and government-related agencies and vendors. Credit – A decrease in an asset or an increase in liability, or an amount of money the hotel owes the guest. Cancellation code – A sequential series of alphanumeric combinations that provide the guest with a reference for a cancellation of a guaranteed reservation. The amount of money an organization has the right to receive within some specified period (say 30 days) against the delivery of products/services. Account Balance – Difference between charge and credits in an account. 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An icon to Log in: You are commenting using your WordPress.com account a through cleaning on furniture accessories.