Except Kitchen areas. You can set up to 7 reminders per week. They determine which rooms or areas must be cleaned, make the job schedule, assign tasks and check the work. • To act as a source of contact in interdepartmental communication. The primary role of the hotel's housekeeping department is cleaning guest rooms. After an interview, if all goes well, the hotel welcomes a new housekeeper to the team. 3. A hotel housekeeper is responsible for ensuring rooms and other areas of a hotel are kept clean everyday. Shoshone Rose Hotel & Casino: Job Description for Housekeeping Manager. The housekeeping staff empties trash cans and removes any rubbish from the room. Our Housekeeping Team in action! In some hotels, they bring requested items, such as infant cribs, to guest rooms. Although usually associated with cleaning and sanitizing guest rooms, housekeepers are also responsible for other areas, such as public restrooms, convention space and offices. Although not always required, college training gives you an edge for promotions. A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. Housekeeping management functions belong to higher-level supervisors or managers, depending on the size of the hotel or operation. Our housekeepers are in charge of almost every detail of your stay from the fluffy pillows and sheets in your guest rooms to the replenishment of your bathroom amenities. Each morning, the housekeeping department stocks up hospitality carts with towels, fresh linens, cleaning supplies and toiletries, and housekeepers set out to their assigned floors. The housekeeping department is a crucial part of the hotel business, but you may be wondering how exactly it functions. 02 ORGANISATION CHART OF THE HOUSEKEEPING DEPARTMENT. the chain of the structure of organization is showing that every department can work properly from the good finishing of his or her down department. Housekeeping duties extend beyond that of the guest rooms. U.S. Bureau of Labor Statistics: Occupational Outlook Handbook -- Maids and Housekeeping Cleaners, O*Net Online: First-Line Supervisors of Housekeeping and Janitorial Workers, Virginia: Jobs: Career Guide for Housekeeping First-Line Supervisor/Manager, IEHA: CEH (Certified Executive Housekeeper), Calfornia State University, Long Beach: Hospitality Management, U.S. Bureau of Labor Statistics: Industries at a Glance -- Leisure and Hospitality, The Role of a Manager in Housekeeping In the Hotel Industry. The refill soap and toilet paper dispensers in public restrooms and put toiletries and supplies in guest rooms. The housekeeping department is an integral part of hotel operations. Maintenance – To The Rescue! 2. Public Areas such as Lobby and Lifts 4. To become a housekeeper in a hotel, apply directly at the hotel. The importance of Housekeeping in the Hotel organization has been confirmed without any doubt by many of the Executives in the hospitality industry. Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a … A hotel’s housekeeping department provides a clean, comfortable and restful stay for all guests. For the purchase of, labeling, laundering and maintenance of staff uniforms for all employees of the hotel. Parking Area 6. Individuals who excel in our Housekeeping Departments have an eye for detail and a commitment to the training, development and motivation of a diverse group of talented employees. Many housekeepers move on to become supervisors or managers. JOB DESCRIPTION EXECUTIVE HOUSEKEEPER (Director of Housekeeping) ASSISTANT HOUSEKEEPER (Housekeeping Manager) • Oversee the overall administration and operation of the department. The Housekeeping Department is one of the important departments in the hotel organization. C. Personality Traits of housekeeping Management Personnel. Housekeeping works closely with front desk operations to communicate when rooms are clean and ready for guests to occupy. They help keep worker morale high and ensure that safety procedures are obeyed. Although they need to be in decent physical condition, no formal education is necessary. Ambitious housekeepers can start their own cleaning services. Housekeepers aren’t required to have a college or high school degree, but some education is required. Depending on the hotel status, room cleaning can be performed once or several times a day. Housekeeper / Director of housekeeping- The executive house-keeper reports to the general manager or residential manager or rooms division manager. The Housekeeping Department is a critical function to the hotel’s continued success! What Does a Hotel Housekeeper Do? To make a hotel pleasing to a guest, it is a task of housekeeping to ensure the basic human need of comfort and security. The housekeeping department in a large hotel or 5 Star Hotel is headed by the executive housekeeper. The best insurance for… You're all set. Deputy Housekeeper. Define the concepts of fixed and operating assets. When hotel guests check out and won’t be returning to the room, the housekeeping department provides a more thorough cleaning of the room and changes out all towels and linens, so each new guest arrives at a pristine guest room or suite. In addition, it manages the laundry, which is often at some places considered as a sub-department of housekeeping. Workers fulfilling this role need skills in supervision, procurement, budgeting and problem-solving. The housekeeping department handles laundry services, employee staff rooms, and may even help to maintain outside public spaces. The housekeeping department is responsible to keep the following areas clean and tidy. It’s a huge responsibility for any hotel, and having the right team in place ensures that things run smoothly. Managers track the inventory of supplies, keep payroll records, maintain the department budget and prepare expense and occupancy reports. • To ensure excellence in housekeeping sanitation, safety, comfort for hotel guests. Housekeeping department, as well as the front-office, works in the round-the-clock mode with 3 shifts. These hands-on tasks fall to the actual cleaning staff. Sales and Admin Offices 7. Scheduling often requires coordinating tasks with other hotel departments and activities to avoid disrupting other services. The concern person is responsible or accountable for the total cleanliness and aesthetic upkeep of the hotel. It is the extension of basic housekeeping multiply by commercial proportion. Housekeepers should know how to read, follow basic instructions and do simple math. The housekeeping department is also responsible for the public areas of the hotel, both front-of-the-house and back-of-the house areas. Guest Bathrooms 3. Housekeeping staff perform essential tasks to keep the hotel running smoothly, and a housekeeping job can be a great launchpad for a successful and fulfilling career in hotel management. Housekeepers should be in good physical condition as they need to lift mattresses to make beds or lift furniture for cleaning or renovation purposes. Because accommodating guests in perfectly cleaned rooms is a top priority for all profitable hotels, this is a position and duty of importance. 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